Warranty Terms of GPS Vehicle Tracker

Warranty Period
SATHYA shall give warranty for a period of 12 months from the date of purchase of GPS tracking devices. All defects and deficiencies will be handled, during the warranty period.
Warranty doesn’t cover if –
  • Burning of Device due to Fire or Over-voltage from the vehicle battery
  • Physical Damage of the device by force
  • Short circuiting the device
  • Un-authorized Opening of the GPS device
  • SIM card damage
  • Cutting of connection wires
No alteration should be made by your company in the SmarterPing device. Should circumstances arise which call for modifications it will be done by mutual consent of the both the parties in writing.
Technical Problem
  • GPS Device not sending or receiving data
  • GPS Device malfunctioning
  • Software Application Problem
Physical Damage
We learnt that some of the drivers had been mishandled our GPS Kit by the way of the removing the power supply, damaging/removing the GPS KIT, disconnecting the external GSM/GPS antennas and removing SIM card, etc., To avoid/manage this issue, SATHYA is putting Tamper proof sticker while installing the GPS Device. If we found the sticker is broken or open, client has to pay the applicable service and transportation charges.
  • 99.9% uptime guarantee provided by our web hosting service.
  • We are providing Google map which is highly sophisticated and its accuracy rate is high when compared to others.
  • Our GPS vehicle tracking system also provides a list of your vehicles showing the status of each, which includes when a vehicle is started up and shut down, idling status, location and speed. Apart from this SmarterPing, gives you real time alerts via Email, and Google Cloud Messaging (GCM) via Android App for all-important things like Online, Offline, Overspeed, Zone in and Zone out (Geo Fencing) events.
For more information to know about general terms and Conditions of SmarterPing Service, refer to the KB article: General Terms and Conditions of SmarterPing Service