The most common reasons for not getting your GPS device on-line

 When you try to connect, make sure that the following conditions are satisfied


▪  First of all check that your device is supported by Smarterping in the list of supported devices;


▪  Check that your SIM has sufficient credit/balance and that the SIM is enabled and activated for GPRS.

   Test this by putting the SIM into a cell phone and browse some web sites over GPRS. (Note that some

   operators require you to call them to activate the SIM for GPRS);


▪  Make sure that the PIN code on the SIM is inactivated;


▪  Check in object list that the device IMEI is correct;


▪  Check that you are using the correct APN. Ask your operator what APN to use with your SIM. Operators

   sometimes change an APN;


▪  Check if there is a username/password needed for the APN;


▪  Wait for the device to get a satellite fix, this can take some time (and is best achieved outdoors with clear



▪  Check that the device has a network connection (GPRS status is indicated on most GPS devices).