How to detect and fix when online printing fails?
To ensure your printer is connected to Remote server
STEP: 1
1. Choose the Remote Desktop Connection from start menu.
OR
Press window key + R .Type Mstsc in the Run window and click OK. It redirects to the Remote Desktop Connection window.
2. Once the Remote Desktop Connection window is open, click on the "Options" button.
3.In the Options window, go to the "Local Resources" tab.
4. Check if the Printer option is checked.
To ensure your printer is installed and working properly
STEP: 2
1.Choose Devices and Printers from Start Menu.
2.Confirm if the installed printer is displayed in the list of devices and printers.
3. Select the printer and right click properties.
4.In the Properties window, go to the "Hardware" tab.
5.Under the "Hardware" tab, select the printer from the list and check the device status to ensure it is working properly.
To ensure printer is plugged in and ON
STEP: 3
1.Ensure that the cables connecting the printer to the computer or power source are plugged in securely. This includes power cables and data cables..
2.Confirm that the printer is turned ON. Check the power button or switch on the printer to make sure it is in the ON position.
If these steps does not help, get assistance with your printer service provider.