DLT Template Validation Enforcement Update

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DLT Template Validation Enforcement Update


  • 2 or more spaces are not supposed to use between 2 words, before word or afterword.


  • All special characters (found on the keyboard) are allowed, except < and > symbols.


  • The variable format is {#var#} which is case sensitive.


  • Or variable can be inserted by clicking the radio button (insert variable) above the text box


  • Trans/Service category messages should have a variable mandatorily.


  • Promo category can have complete fixed content or with a variable part


  • There is no limitation in no. of variables per message.


  • Values like amount, date, a/c no, merchant names, OTP, codes, URL, customer names, card type, etc. need to be replaced with variables.


  • In case trying to upload the same template, the portal would show an error as “Template Message already registered (Template Name – ****)”


  • A single SMS has a character limit of 160 characters. If your message exceeds the limit, an alert is shown on the screen allowing you to continue typing the message beyond the character limit. This message will count for 2 or more SMS


  • Each variable can consist of up to 30 characters.

Example of commonly found issues:

  1. Content sent: <#> 12345 is your OTP to verify mobile number. Your OTP is valid for 15 minutes -- ABC Pvt. Ltd.

    Matched template: None

    Issue: There are no DLT templates that include "<#>" or {#var#} at the beginning of the DLT registered template

  2. Content sent: 12345 is your OTP code for ABC (ABC Company - India Private Limited) - (ABC123456789). Share with your agent only. - ABC Pvt. Ltd.

    Matched template: {#var#} is your OTP code for {#var#} ({#var#}) - ({#var#} {#var#}). Share with your agent only. - ABC Pvt. Ltd.

    Issue: The value of "ABC Company - India Private Limited" in the content sent exceeds a single {#var#} character limit of 30.

  3. Content sent: 12345 is your OTP code for ABC (ABC Company - India Private Limited) - (ABC123456789). Share with your agent only. - ABC Pvt. Ltd.

    Matched template: {#var#} is your OTP code for {#var#} ({#var#}) - ({#var#} {#var#}). Share with your agent only. - ABC PVT. LTD.

    Issue: The company name appended to the DLT matched template is capitalized while the content sent has some lowercasing - "ABC Pvt. Ltd." vs. "ABC PVT. LTD."

    SATHYA recommends that you thoroughly review your DLT registered templates against the actual content you are sending through Pinpoint to validate compliance and avoid carrier message blocking with a new carrier enforcement date to be communicated soon.

    If you have not completed the steps to register your Principal Entity ID (PEID) and content template, please do so as soon as possible.

    For any further assistance, do contact us @9952 300 300 or mail us to support@sathyainfo.com


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Article ID: 280, , Modified: 7/29/2021 at 2:09 PM

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