How long does CuteSMS keep delivery reports?
A delivery report provides information on the status of a sent message, such as 'Delivered', 'Pending' or 'Failed’.
We provide delivery reports which are retained for a duration of 2 days on the CuteSMS Web. However, users have the option to save delivery reports in spreadsheet (*.xls) format. A status report for each message sent through Transactional and Promotional routes will indicate whether it was successfully delivered or not.
The results of sent SMS’s can be viewed on Reports > Sent Items page of Cute SMS interface. By selecting the date the message was sent and clicking on the 'Search' button, users can either view or export sent items from the page.
DELIVERED: Successfully delivered to the networks.
UNKNOWN: The contact is listed under an unknown number which is not recognized by the networks.
UNDELIVERED/FAILED: Message was not delivered.
PENDING: The message is ready and waiting in line before going out.