Flag an Email Message for Follow-Up
Flagging an email for follow-up is a common practice to mark important messages that require your attention at a later time. SmarterMail allows users to mark the incoming emails for follow up. This is very useful for users who wish to quickly sort out the messages that require a response or other action from those that may not require such urgency.
Follow these steps to flag a message for follow-up:
1. Log in to SmarterMail as a user.
2. Click on the Email icon.
3. Click the folder in which the desired email message is stored. The messages in the folder will load in the content pane.
4. Select the specific message you want to mark for follow-up and click the Actions menu in the content pane toolbar. Click Mark and select Follow-up.
5. Alternatively, locate the desired message in the content pane and click the flag icon on the far right of the message header to mark the message for follow-up.
6. Once marked for follow-up, the flag will turn red, indicating that the message requires further attention. Additionally, the message will appear in the follow-up view, providing easy access to all messages that require additional action.
Follow these steps to view all messages that are flagged for follow-up:
1. Log in to SmarterMail as a user.
2. Click on the Email icon.
3. Expand the By Type folder in the navigation pane.
4. Click on Follow-ups. A list of messages flagged for follow-up will load in the content pane.