I'm seeing an "Incorrect Password" error message when I try to log in Smarterping User Account

I'm seeing an "Incorrect Password" error message when I try to log in Smarterping User Account

We apologize for the difficulty you're experiencing with logging in. If you encounter an error indicating an incorrect password and you are confident that you have entered the correct password:
 
Please make sure that your caps lock key is turned off. If you're still unable to log into your account, reset your password.