sathyainfo.com - Recent News

🛡️ Service Update: Operations Unaffected Amid Regional Tensions

Fri, 09 May 2025 02:23:00 GMT

🔊 Service Update: Operations Unaffected Amid Regional Tensions 🛡️

Dear Customer,

📍 In light of the ongoing conflict situation between India and Pakistan, we want to assure you that all operations at our data center remain fully functional. ✅

🏢 Our critical infrastructure is secure, and our on-ground teams are actively present at the facility, ensuring uninterrupted service delivery and support.

🕵️‍♂️ We are closely monitoring the evolving situation. Our contingency and business continuity plans are well in place and will be activated if required.

📡 As of now, there is no impact on our services. We encourage you to stay updated via trusted news sources for any further developments.

🤝 Should you have any specific concerns or need assistance, please reach out to your Service Account Manager or contact our support team anytime.

🙏 Thank you for your continued trust in us.
Stay safe. 🕊️

NOTE: 🔔 This communication is part of our commitment to transparency and uninterrupted service. For any inquiries, please contact your Service Account Manager or email us at support@sathyainfo.com. We’re here to help—anytime. 🤝

Partner Portal Usage Policy

Thu, 19 Sep 2024 10:00:00 GMT

Partner Portal Usage Policy

Purpose

The partner portal is designed to streamline the process for our partners such as Local Cable Operators and Franchisees to manage their queries related to Sales, Accounts and Technical issues in an organized and efficient manner. This policy outlines the guidelines for registering, submitting, tracking, and resolving queries through the portal.

Registration

All partners must be registered in the partner portal to raise any queries.

To register on the partner portal and start submitting tickets:

Click on the following link to access the registration page: https://partner.sathyainfo.com/Main/frmRegister.aspx
Complete the registration form with the required information.

Ticket Submission

Partners can submit their queries and complaints via tickets on the following steps:

Log in to the partner portal using your credentials & safeguard your credentials
Navigate to the "Tickets" section.
Click on "Start ticket."
Select the appropriate department for your query or issue.
Provide details about your query or issue, including a subject.
Finally, submit the ticket.

Sales Queries

Sales related queries (e.g. sales promotion, promotional materials, current offers/plans, etc) must be submitted under the Sales section of the portal.

The concerned department will respond within 2 hours of ticket submission.

Accounts Queries

Accounts related queries (e.g. request transaction statement, pending dues clarification, payment discrepancies, billing errors, etc) must be submitted under the “Accounts” section of the portal.
The concerned department will respond within 2 hours of ticket submission.

Technical Queries

Technical queries (e.g. technical guidance, technical faults, repeated issues or maintenance requests, etc) must be communicated through the Technical section.

The concerned department will respond within 2 hours of ticket submission.

Key Contacts:

Sales Team –+91 79690 45335

Accounts Team – +91 79690 45320

Operations Team - +91 79690 45339

Technical Team - +91 79690 45336

All customer complaints should be routed to 9952300300 or support@sathyanet.com

Escalation

Escalation process for partners to follow if issues raised through tickets are not resolved within the defined timeframes:

Escalation Level	Contact Number	Email ID
Level 1 (2 hours from raising ticket)	+91 9952300300	support@sathyanet.com
Level 2 (8 hours from the time it is escalated to Level 1)	+91 7969045322	e2.support@sathyanet.com
Level 3 (4 hours from the time it is escalated to Level 2)	+91 7969045323	e3.support@sathyanet.com
Level 3 (4 hours from the time it is escalated to Level 3)	+91 7969045324	e4.support@sathyanet.com

Portal Notifications/Communication

All updates, including responses and issue resolutions, will be communicated via the portal's notification system.

Support & Helpdesk

A dedicated support team will be available during business hours to assist LCOs and Franchisees with portal usage and resolving any technical difficulties.
The Support team is accessible via +91 9952300300

Violations

Misuse of the partner portal (e.g., repeated submission of invalid queries, spamming, etc.) will lead to account suspension or other actions as per company policy.

Compliance

Partners must adhere to all company policies while using the portal. Failure to comply with the terms of this policy may result in restricted access to services or termination of the partnership.

Introducing our new Fibernet Partner Portal!

Wed, 17 Apr 2024 14:31:00 GMT

Introducing our new Fibernet Partner Portal!

Apologies for any inconvenience during this transition.

For support and services, connect with us through:

Web: https://partner.sathyainfo.com/

Email:

Important Update: Transition to Robeeta Cloud Portal for DNS Management

Wed, 06 Mar 2024 05:29:00 GMT

Dear Valued Customers,

We trust this message finds you in good health. We are excited to bring you an important update regarding the management of your DNS settings.

Previously, you accessed the DNS control panel through Plesk. Today, we're thrilled to announce the transition of this functionality to our new and improved Robeeta Cloud Portal. This move is designed to offer you an upgraded and streamlined experience for handling your DNS settings.

Transition Details:

Duration: The transition process is expected to take approximately 2 days.

Temporary Unavailability: During this period, the existing DNS control panel will be temporarily offline. This short downtime is essential to ensure a seamless transition to the Robeeta Cloud Portal.

Assistance Available: If you encounter any difficulties accessing the DNS control panel during this period, rest assured that our dedicated support team is available to assist you. Feel free to reach out for any urgent DNS-related tasks or queries.

Benefits of Robeeta Cloud Portal:

User-friendly interface for intuitive DNS management.
Enhanced features and functionalities for a richer experience.
Improved accessibility and reliability for a seamless performance.

Next Steps:

Once the transition is complete, you will receive comprehensive instructions on how to access and leverage the Robeeta Cloud Portal for efficient management of your DNS settings.

We are committed to ensuring a smooth transition and are here to support you every step of the way.

We sincerely appreciate your patience and cooperation during this transition period. Our ultimate goal is to provide you with the best possible experience, and we firmly believe that the Robeeta Cloud Portal will empower you with enhanced capabilities for managing your DNS settings effectively.

Should you have any questions or concerns regarding this transition, please don't hesitate to contact our support team. We are here to assist you.

Thank you for choosing us as your trusted service provider.

Empowering Connectivity: SATHYA Fibernet Launches in Sattur, Unveiling a New Era of Digital Access

Sat, 10 Feb 2024 06:01:00 GMT

We are thrilled to announce the landmark launch of SATHYA Fibernet in Sattur, a pivotal step in our ongoing digital journey. This expansion reflects our steadfast commitment to delivering high-speed, dependable internet connectivity to diverse communities, enabling them to confidently embrace the opportunities of the digital age.

Our story began with a vision to narrow the digital divide and elevate connectivity across various regions in Tamil Nadu. Today, we proudly declare that SATHYA Fibernet is already making a transformative impact in cities such as Thoothukudi, Thirunelveli, Madurai, Aruppukottai, Kovilpatti, Coimbatore, Tiruppur, Tenkasi, Pavoorchatram, Surandai, Shenkottai, Kadayanallur, and now, Sattur.

SATHYA Fibernet distinguishes itself through its exceptional speed, unwavering stability, and affordability. Residents and businesses in Sattur can now enjoy seamless internet connectivity for all their online activities, be it streaming HD content, working from home, engaging in online education, or staying connected with loved ones. SATHYA Fibernet promises a consistently smooth and reliable experience.

Our foray into Sattur underscores our unyielding commitment to bridging the digital gap and arming communities with the tools they need to thrive in today's digital landscape. We firmly believe that access to high-quality internet is not merely a convenience but an essential necessity. Our dedication lies in making this access available to everyone.

As we continue to extend our network and touch more areas, we eagerly anticipate serving the people of Sattur and beyond. Our goal is to empower them, unlocking new opportunities and possibilities in this dynamic digital age.

For detailed information about SATHYA Fibernet and our services, please visit our website sathyanet.com or reach out to our customer support team at 9952300300. Join us as we embark on this exciting digital journey together!

Data Centre Migration Announcement

Wed, 29 Jan 2020 06:06:00 GMT

Dear Esteemed Clients,

Warm greetings from SATHYA Technosoft!

We are excited to share with you an important update regarding our commitment to enhancing your hosting experience. SATHYA will be embarking on a significant data center migration and consolidation initiative from 10:00 PM on January 30, 2020, to 10:30 PM on January 31, 2020. During this period, all SATHYA clients, including those on Shared Hosting, VPS, Cloud, Dedicated Servers, Co-location, and Reseller plans, may experience temporary service disruptions.

The decision to undertake this migration is driven by our dedication to serving you better. Here's why we're making this move:

Improved Troubleshooting: By consolidating our servers onto a single floor, our engineers can swiftly address any issues without delay, ensuring seamless operations for your businesses.
Enhanced Accessibility: Our co-location clients will enjoy 24x7 access to the data center, enabling them to respond promptly to emergency maintenance situations.
Scalability: The new space allows us to accommodate future growth effortlessly, ensuring we can meet your evolving hosting needs without interruption.

We understand that this transition may inconvenience you, and we sincerely apologize for any disruption caused. Your continued support means the world to us.

We are committed to delivering an even better service post-migration and appreciate your patience throughout this process. Should you have any concerns or queries, please don't hesitate to reach out to us at support@sathyainfo.com.

Thank you for entrusting us with your hosting needs. Here's to a brighter hosting experience ahead!

Warm regards,

Support Team
SATHYA Technosoft India Private Limited

SmarterPing Server Outage Announcement - Update

Tue, 23 Apr 2019 06:14:00 GMT

Our apologies for the delay in resuming the service. SmarterPing Server is back normal! Thanks for your patience and co-ordination.

SmarterPing Server Outage - Announcement

Mon, 22 Apr 2019 07:10:00 GMT

SmarterPing Server maintenance was performed on the server for security up-gradation. Regrettably, the system upgrade was not as seamless as anticipated. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we work diligently to upgrade the system. We will update you accordingly and service will be resumed as early as possible. You may experience disruption on the real time monitoring services of your vehicles and it's history during this period. However current position and history of all your vehicles will be mapped to your SmarterPing Account once the operation has been completed and there will be no data lost.

In the interim, the current position of your GPS Vehicle Tracker/Vehicle can be tracked via SMS using the commands tabulated below:

Device	Settings	Commands
Concox TR02	Location checking (Get Google Map link)	URL,666666#
Concox TR02	Location checking (Get Coordinate - Longitude & Lattitude)	WHERE,666666#
Concox GT06N	Location checking (Get Google Map link)	URL#
Concox GT06N	Location checking (Get Coordinate)	WHERE#

For example: If you have Concox TR02 mounted in your vehicle, please send SMS “WHERE,666666#” to the device without double quotes, you will get the current location of the device.

Thank you for your understanding and continued support!

B-mail Server Maintenance Announcement

Tue, 09 Apr 2019 09:24:00 GMT

Bmail Server maintenance is being performed on the server for security up-gradation. Regrettably, the system upgrade was not as seamless as anticipated. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we work diligently to upgrade the system. We will update you accordingly and service will be resumed completely as early as possible. You may experience disruption on the e-mail services and delay on email delivery during this period. However incoming mails will be delivered to your e-mail box once the operation has been completed and there will be no e-mail lost. Thank you for your understanding and continued support!

Email Server Migration Announcement

Tue, 26 Mar 2019 07:40:00 GMT

Dear Patron,

Please be informed that SATHYA's Corporate Mail (CMail) migration is going to be carried out from 10:00 PM to 10:30 PM on 29 March 2019 for service enhancement. You may experience disruption on the e-mail services during this period.

The details of the activity are given below for your reference:

* Migration Date: 29th March 2019
* Migration Window: 10:00 P.M to 10.30 P.M IST
* Downtime: Nil

Customers using e-mail server might face intermittent delay in email transaction during the above mentioned window. However incoming mails will be delivered to your e-mail box once the operation has been completed and there will be no e-mail lost. We regret for the inconvenience caused to you in this regard & look forward to receiving your continued support.

We would request you to take the above maintenance into consideration & plan your activities accordingly.

With Best Regards,
SATHYA Service Desk